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1 ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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MODULE 3: INCLUSION,
CULTURE AND DIVERSITY IN
DESIGN PART 1
COMP3900/COMP6390 Human-Computer Interaction
Week 5, 2023
Dr Susan Hansen with Adam Cooper, Bri Norton and Kim Neville
design
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ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 53 21 AUG 2023
Acknowledgement of Country
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Lecture 5
overview
01
Introduction to inclusion,
culture and diversity in design
05
02 Accessibility panel 08
03 Next week… 26
06
Accessibility supplementary
material
27
4 21 AUG 2023ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5
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INTRODUCING
INCLUSION,
CULTURE AND
DIVERSITY IN
DESIGN
5
01
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
• Module overview
• Module 3, the double diamond and assessments
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TODAY! Inclusion – accessibility focus
Next week: Inclusion continued – culture and diversity in design focus
6
Inclusion, culture and diversity in
design overview
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 57 21 AUG 2023
Module 3, the double diamond and assessments
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ACCESSIBILITY
PANEL
8
02
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
with Bri Norton, Adam Cooper and Kim Neville
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Digital Strategist, UX and Accessibility Specialist, Co-Chair of OZeWAI
LinkedIn: https://www.linkedin.com/in/brinorton Twitter: @algazel and @ozewai
9
Brigitta (Bri) Norton
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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OZeWAI is the Australian Web Accessibility Initiative, a strong and established
group of members committed to advancing the cause of digital accessibility
and inclusive design. OZeWAI is proud to provide a valuable source of
information on accessibility issues and ideas to people in the accessibility
industry and the broader community.
Resources included at the end of this presentation.
10
OZeWAI
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Accessibility Analyst, ATO
LinkedIn: https://www.linkedin.com/in/adamdavidcooper/
11
Adam Cooper
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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Digital Accessibility Practice Lead, ANU
LinkedIn: https://www.linkedin.com/in/kimhoaneville
12
Kim Neville
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Accessibility
panel topic
overview 2.1 Why 16
2.2 How 19
2.3 Who 24
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14
Poll time! –
Why do you
build things?
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15
Poll time!
What does
accessibility
mean to you?
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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DIGITAL
ACCESSIBILITY:
WHY?
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 516 21 AUG 2023
2.1
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Digital accessibility is an equity practice to address barriers
that people have to digital environments
17
Digital accessibility
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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Digital accessibility can delivery universal benefits to the
wider community, not exclusively to people with disability
18
Digital accessibility
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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DIGITAL
ACCESSIBILITY:
HOW?
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 519 21 AUG 2023
2.2
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Project
Process
Project Management Life Cycle phases
Waterfall
PMLC
Initiate Plan Do Close
Agile
PMLC
Envision Speculate Explore Adapt Close
DTA’s
Design and
Delivery
Process
Discovery Alpha Private Beta Public Beta Live
Project Management Life Cycles
20
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How
accessibility
is done now • All about the code
• Too late in the PMLC
• Resides in ICT operations
• All about standards
compliance
21
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Embed accessibility throughout the process
[image: DTA Guide https://guides.service.gov.au/topics/service-design-delivery-process]
22
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PollEv.com/comp3900
23
Poll time! Any questions?
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DIGITAL
ACCESSIBILITY:
WHO?
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 524 21 AUG 2023
2.3
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• Attend tutorials
– Tutorials will focus on putting
together and refining interview
guides
– Laptops recommended
• Assessment 1, part 1 due today!
25
What to do now:
Im
ag
e
fr
om
A
N
U
t
em
p
la
te
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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NEXT WEEK…
26
03
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5
• Module 3: Inclusion, culture and diversity in
design part 2
• Guest lecture from Viveka Weiley, Reinvent
Science Program Leader, CSIRO – topic ‘from
science fiction to reality’
• Assessment 2
21 AUG 2023
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ACCESSIBILITY
SUPPLEMENTARY
MATERIAL
27 ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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For more resources and information on
accessibility, become a student member
for free at:
https://ozewai.org/
28
OZeWAI – Australian Web Accessibility Initiative
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Kim’s recommendation for a good accessibility UX/UI resource – Marcy Sutton
Website: https://marcysutton.com/
Bri’s suggestion of excellent (and fun!) alt-text – JortsTheCat
X (Twitter): https://twitter.com/JortsTheCat
29
Suggestions from our panelists
ANU SCHOOL OF COMPUTING | COMP3900|COMP6390 2023 LECTURE WEEK 5 21 AUG 2023
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Adam Cooper and Bri Norton
(thank you also to Peter Henderson)
Embedding accessibility
throughout the
Project Management Life Cycle
30
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Project
Process
Project Management Life Cycle phases
Waterfall
PMLC
Initiate Plan Do Close
Agile
PMLC
Envision Speculate Explore Adapt Close
DTA’s
Design and
Delivery
Process
Discovery Alpha Private Beta Public Beta Live
Project Management Life Cycles
31
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How
accessibility
is done now • All about the code
• Too late in the PMLC
• Resides in ICT operations
• All about standards
compliance
32
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Embed accessibility throughout the process
[image: DTA Guide https://guides.service.gov.au/topics/service-design-delivery-process]
33
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How
accessibility
should be
done
• Like any other aspects of a
digital project
• Assessed throughout a
project and product/service
lifecycle
• Owned by the organisation
• Specified during product
design and iteration
• In collaboration with People
with Disability
34
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What are the benefits of
embedding accessibility?
35
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Benefits of
doing
accessibility
the agile way
• Iterating design artefacts is cheaper
than refactoring software
• Greater opportunity to refine designs
thereby improving user outcomes
• Engagement with people with
disability brings new insights
• Less pressure on delivery timeframes
for development and testing teams
• Greater awareness of accessibility
and knowledge sharing in project
teams
36
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[image: diagram of the exponential cost of not embedding accessibility]
“Numbers say that cost of re-work for a final products is extremely high”
https://konceptapp.com/blog/2015/12/03/how-much-would-you-pay-to-save-a-product-with-bad-ux/
Cost of re-work
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Practical tips to embed
accessibility in your project
process
38
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Practical tips
for Discovery
#1
Listen and learn
• Engage with people with disability as
early as possible to start
understanding how they use digital
products, the barriers they face and
their impacts, and build the case for
accessibility
39
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Practical tips
for Discovery
#2
Plan and prepare
• Include accessibility standards in a
business case or initial requirements
• Specify the aspects of the design
elements so they are accessible
• Map and proactively engage with
decision makers who can influence
the direction of the project so as to
make the case for accessibility
40
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Practical tips
for Discovery
#3
Engage and agree
With stakeholders
• Skill matrix to determine the right
people (and expertise) to have in the
team
• Sprint artefacts, such as ready and
Definition of Done
• How will you do accessibility testing
• Severity/priority metrics for
accessibility defects
41
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Practical tips
for Discovery
#4
Engage and agree
With multi-disciplinary teams
• Methods for capturing accessibility
requirements (eg: user stories,
scenarios, etc.)
• Workflows for design and build
defects, feedback, issues
management, etc.
• Acceptance criteria and/or minimal
viable product
42
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As a , I must be able to so that I can [eg I want to
have a consistent experience across the site, so that reading and accessing the site and the form elements is easy,
predictable and familiar.]
Acceptance criteria:
• The user is able to understand content (wording) and instructions [plain language level]
• Users understand why the fields and steps are required
• The form fields will meet WCAG criteria [refer to WCAG form criteria labels, errors, etc]
• The form will meet ?% of the System Usability Score (SUS)
• Must use the [website] Online Style Guide components, or if a new component is required, it is reviewed before being
added to the Online Style Guide [include ticket to guide]
• The user can complete the process in [an estimate of time]
• The user understands what they need or have ready before they begin the process
• The user understands what the outcomes and what will happen once they complete the form
User stories
43
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Practical tips
for Alpha #1 Content
Specify aspects
• Readability of content
• Structural markup
• Appropriate use of buttons and
hyperlinks
44
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Practical tips
for Alpha #2 Design colour and fonts
Specify UI aspects
• Conformance/accessibility of
proposed colour schemes
• Font sizing, typography, wrapping
behaviour, line-spacing, font-variants
• Rules for managing system focus
• Control sizing, spacing, placement,
iconography/text labelling
45
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Practical tips
for Alpha #3
Design interface
Specify aspects
• Lexicon of agreed terms and/or
naming conventions for UI elements
• Appropriate uses of ARIA
• Implementation of accessibility–
related media queries (focus-visible,
preferred-motion, forced colours, etc.)
• Javascript for focus management and
keyboard support for custom controls
46
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[image: Components of the DTA Design System: https://designsystem.gov.au/components/ ]
Design Systems
47
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Engage with People with
Disability for usability testing of
early prototypes
48
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Practical tips
for Alpha #4
Choose methods
• Use traditional research and usability
methods that are appropriate for an
individual’s level of functioning, such
as spreadsheets, affinity mapping or
tree-jacking, etc
• Try out different tools for testing and
target a range of people
• Be informed by the evidence of user
research and accessibility SMEs
49
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Practical tips
for Alpha #5 Plan for cohorts
• Conduct readability testing with
content drafts with people who have
low literacy, cognitive, neurological,
or intellectual disabilities
• Conduct walkthroughs of processes
and workflows using grey box
prototypes with people who have
cognitive or intellectual impairments
50
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So what do we do to make it
accessible?
51
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WCAG 2.1
• Perceivable
• Operable
• Understandable
• Robust
More criteria to cover new
digital tools and understanding
– mobile, low vision and
cognitive.
Web Content
Accessibility
Guidelines
(WCAG)
52
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WCAG 2.2: now a
candidate
recommendation
WCAG
implementation -
Robust
[image: garden of succulents basking in the San
Diego sunshine]
Due August 2023
53
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OZeWAI.org resources
Accessibility resources:
• Embedding in projects checklist
• Getting started with accessibility
• Australia legislation and
standards
• Training, courses and
workshops
About OZeWAI membership:
• Membership tiers
• Join OZeWAI
• Consultant Directory
Resources
External resources
• Digital Transformation Agency
• Microsoft Inclusive Design
• Inclusive Design Principles
• W3C Web Accessibility Initiative
• Digitala11y.com - accessibility cheat sheets
Contextual videos: Samsung - Hearing Hands
and W3C videos Web Accessibility Perspectives