Examination Period
Faculty of Information Technology
EXAM CODES: FIT3138
TITLE OF PAPER: Mock Exam
EXAM DURATION: 2 hours 10 mins
Rules
During your eExam, you must not have in your possession any item/material that has not been authorised for your exam. This
includes books, notes, paper, electronic device/s, smart watch/device, or writing on any part of your body. Authorised items are
listed above. Items/materials on your device, desk, chair, in your clothing or otherwise on your person will be deemed to be in your
possession. Mobile phones must be switched off and placed face-down on your desk during your exam attempt.
You must not retain, copy, memorise or note down any exam content for personal use or to share with any other person by any
means during or following your exam. You are not allowed to copy/paste text to or from external sources unless this has been
authorised by your Chief Examiner.
You must comply with any instructions given to you by Monash exam staff.
As a student, and under Monash University’s Student Academic Integrity procedure, you must undertake all your assessments with
honesty and integrity. You must not allow anyone else to do work for you and you must not do any work for others. You must not
contact, or attempt to contact, another person in an attempt to gain unfair advantage during your assessment. Assessors may take
reasonable steps to check that your work displays the expected standards of academic integrity.
Failure to comply with the above instructions, or attempting to cheat or cheating in an assessment may constitute a breach of
instructions under regulation 23 of the Monash University (Academic Board) Regulations or may constitute an act of academic
misconduct under Part 7 of the Monash University (Council) Regulations.
Closed Book
This is a closed book assessment. You’re not permitted to use any notes, texts, websites or other reference material to assist you in
answering the questions.
If your assessment contains file download/upload questions, you are permitted to use the application required to execute the
downloaded file.
This is a practice environment
Page 1 of 8
Instructions
Section A: Case Study
Answer all questions in this section
Total: 20 marks
Section B: 6 Questions with sub-parts (10 marks per question)
Choose ANY 4 questions (with sub-parts) from this section.
Total: 40 marks
Total marks for this exam: 60 marks
Page 2 of 8
Instructions
Information
Section A: Case Study
Answer all questions in this section
Total: 20 marks
Section B: 6 Questions with sub-parts (10 marks per question)
Choose ANY 4 questions (with sub-parts) from this section.
Total: 40 marks
Total marks for this exam: 60 marks
This is a practice environment
Page 3 of 8
Section A
Information
SECTION A: (Compulsory and is worth 20 marks)
YOU MUST ANSWER ALL QUESTIONS IN THIS SECTION
Question 1
5
Marks
5
Marks
5
Marks
5
Marks
Section A: Case Study
Making sure products are at the right time is especially important when you’re dealing with seasonal
items and perishable food.
Being a confectionary maker and retailer, timing is everything for GH Chocolates Inc. Too little
chocolate on the shelves in the weeks leading up to Easter means missed sales but too much is just as
disastrous. For years, store managers were able to draw on their experience to analyse and predict
seasonal sales with some certainty, taking into account the time of year, weather and previous year’s
sales quantities. But the nearly 100-year old company’s growth from 20 to almost 100 retail stores
throughout Australia in the last 10 years and an expanded list of about 400 products in peak seasons
was too much to handle.
That is why GH Chocolates Inc. are planning to invest their IT dollars on a new ERP systems with
supply chain (SCM) software that will help them forecast demand, schedule production and better
manage inventory.
You are required to address the following queries from the CEO:
1a)
What is the difference between customer relationship management (CRM) and supply chain
management (SCM)? Discuss whether there is a need to additionally invest in CRM. (5 marks)
1b)
What are some of the integration issues that the company might face? (5 marks)
1c)
What would be your advice in terms of managing this change from the old legacy systems to the new
integrated enterprise systems? (5 marks)
1d)
What is workflow management? Discuss the benefit of workflow tools in ERP systems. (5 marks)
20
Marks
Page 4 of 8
Section B
Information
SECTION B:
This section consists of 6 questions with sub-parts.
Answer 4 out of 6 questions.
Each question is worth 10 marks.
Question 2
5
Marks
5
Marks
Topic: Real-time Enterprise and Systems Integration
2a)
What are the characteristics of Real-time Enterprise Systems? (5 marks)
2b)
Define integrated information systems, and explain why they are essential in today’s globally
competitive business environment. (5 marks)
10
Marks
Question 3
5
Marks
5
Marks
Topic: Development of ERP and New Technologies Supporting ERP
3a)
Identify the factors that led to the development of Enterprise Resource Planning (ERP) systems. (5
marks)
3b)
Describe cloud computing and why it is becoming important for ERP providers. (5 marks)
10
Marks
Question 4
5
Marks
5
Marks
Topic: Sales and Distribution and Accounting in ERP Systems
4a)
Explain why unintegrated Marketing and Sales information systems can lead to company-wide
inefficiency. (5 marks)
4b)
Why is credit management so important? What problems would you envisage in an unintegrated
system and how could this be alleviated using an ERP system? (5 marks)
10
Marks
Page 5 of 8
Question 5
5
Marks
5
Marks
Topic: Procurement , Materials Management and Production
5a)
The procurement process is often one of the major processes to be considered for re-engineering
initiatives. What are some of the reasons for this? (5 marks)
5b)
Describe how production planning data in an ERP system can be shared with suppliers to increase
supply chain efficiency. (5 marks)
10
Marks
Page 6 of 8
Question 6
5
Marks
5
Marks
Topic: Process Modelling and ERP Implementation
Part (a) of this question refers to the following EPC diagram relating to the "Creation of Customer
Record in SAP ERP” process:
6a)
The above EPC diagram relates to the “Creation of Customer Record in SAP ERP” process. Based on
the diagram, write a narrative of this “Creation of Customer Record in SAP ERP” process (5 marks)
6b)
Discuss the major tasks that should be carried out during the scope and commitment phase of the ERP
life cycle.
10
Marks
Page 7 of 8
Question 7
5
Marks
5
Marks
Topic: Risk Management, Integration Issues and Managing Change
7a)
What is configuration management and why is it important in ERP implementation? (5 marks)
7b)
What is risk? Identify some risks that might affect an ERP implementation project.
10
Marks
Page 8 of 8