UNSW Business School
Information Systems and Technology Management
INFS3604 Business Process Management
Week 2 - Essential Process Modelling
The slides in this presentation have been adapted from supporting materials provided with the text: Dumas M. et al., 2018, Fundamentals
of Business Process Management, Springer Verlag Berlin Heidelberg
Lecturer: George Joukhadar
E-mail: g.joukhadar@unsw.edu.au
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UNSW Business School. (2021, July 24). Acknowledgement of Country [online video].
Retrieved from https://vimeo.com/369229957/d995d8087f
UNSW Business School acknowledges the Bidjigal
(Kensington campus) and Gadigal (City campus)
the traditional custodians of the lands where each
campus is located.
We acknowledge all Aboriginal and Torres Strait
Islander Elders, past and present and their
communities who have shared and practiced their
teachings over thousands of years including
business practices.
We recognise Aboriginal and Torres Strait Islander
people’s ongoing leadership and contributions,
including to business, education and industry.
Acknowledgement of Country
Country
Today’s Agenda
1. Housekeeping
2. Kahoot Activity
3. Assignment Advice: Apec Electronics
4. Pharmak Case Study Modelling
Housekeeping
Week 4 Guest Lecture with Celonis
• Week 4 Lecture time – on Process Mining
• After the guest lecture, you can complete a Process Mining course, receive a Celonis
Certificate, and a badge that goes on your Linkedin profile
• All students are encouraged to complete the Celonis Certificate.
• Register using your UNSW account
• Attendance is compulsory. The timing should be suitable for students who work during
the day, No Excuse ☺!
Class Ambassadors
▪Volunteering initiative – something to add to your resume
▪The CA will meet with the LiC every second week (TBC)
▪Meetings would be in weeks 3, 5, 7 and 9
▪All students are welcome to join
▪Concerns, ideas, etc. will be shared and discussed
▪ This is our way to get your instant feedback on the course ☺
Wellbeing Wednesday
▪ Each Wednesday throughout this term, we invite everyone to engage in mindful
moments and contemplate the significance of wellbeing by reflecting on our daily
experiences. Prioritizing our mental health, managing stress, and being mindful of one
another are essential endeavours.
▪ Wellbeing is cultivated gradually through consistent effort and conscious practice,
particularly as we navigate the challenges of everyday life. At times, juggling work,
studies, family, friends, and other commitments can be overwhelming. Therefore, it's
crucial to recognize the sources of support available to us.
▪ Currently, we are undertaking a project to offer support to our students in various ways
and we would value your input. We encourage you to share your thoughts and provide
input on the Wellbeing Wednesday channel on Teams (find your class's channel) and
contribute insights on a different yet relevant topic each week.
▪ Students who actively participate in the channel (with at least five contributions per term
and a reflective conclusion by the end of week 10) will receive a bonus of +2 marks
added to their final grade. Contributions include posting in the channel or engaging with
others' posts.
Housekeeping
Wellbeing Wednesday
▪ Each class has a Wellbeing Wednesday Channel in the Teams Site
▪ Students who contribute (5 posts in 5 different weeks) AND a reflective
conclusion by the end of week 10) will receive TWO bonus marks (+2)
Today’s Agenda
1. Housekeeping
2. Kahoot Activity
3. Assignment Advice: Apec Electronics
4. Pharmak Case Study Modelling
Kahoot
Visit Kahoot.it
Today’s Agenda
1. Housekeeping
2. Kahoot Activity
3. Assignment Advice: Apec Electronics
4. Pharmak Case Study Modelling
Today’s Agenda
1. Housekeeping
2. Kahoot Activity (Recap of Week 1 & Briefing of Week 2)
3. Assignment case study: Apec Electronics
4. Pharmak Case Study Modelling
One more guideline…
Start modeling with one single “white-box” pool
• Initially, put the events and tasks in only one pool – the pool of the party who is running
the process
• Leave all other pools “black-boxed”
• Once you have modeled this way, and once the process diagram inside the white-box
pool is complete, you can model the details (events and tasks) in the other pools if that is
useful.
• In this course we will only model processes with one single white-box pool – all other
pools are black-box
14
BPMN Poster
http://www.bpmb.de/index.php/BPMNPoster
Pharmak – As-is Process Model
▪ Describe a collaboration diagram.
▪ How many entities are included in the Pharmak case study? What are they?
▪ Should we draw a collaboration diagram for the Pharmak as-is process?
▪ How do we represent an entity in a BPMN process model? (Each entity is represented by a pool.)
▪ Discuss the difference between a white box approach and a black box approach when developing
collaboration diagrams.
▪ Mention the standards in terms of the interaction between entities (pools) in collaboration
diagrams.
▪ Identify the things of interest in the case. Students are encouraged to read through the case
highlighting/listing the things of interest (actors, activities, triggers, outcomes). (Look for nouns
and verbs).
▪ What is the trigger of the process? Is there more than one trigger?
▪ What is the outcome of the process? Is there more than one outcome?
▪ Who are the actors in the process?
Pharmak Case Study – Let’s model it!
Capture the as-is process model of the case from the
perspective of Laverty Covid Testing. Give a name to this
process.
• You will be assessed on the syntactic quality, semantic quality and
pragmatic quality of your model.
• This diagram is a communication tool to be used by the business
managers. This means the diagram must be easy to understand and meet
the needs of a wide range of stakeholders while capturing pools, lanes and
gateways.
• Be sure to comply with the modelling guidelines introduced in the course,
i.e. BPMN 2.0 as documented in Dumas at al. (2018)
Week 2 Recap
▪ Flow Objects – Events (triggers for the process), Tasks
(Work/activities/steps) and Flow (connecting elements) and
gateways.
▪ Branching and Merging – Gateways include Exclusive (only
one path taken), Parallel multiple paths taken concurrently),
Inclusive (one or more paths taken)
▪ Resource Modelling – Lanes (resource in same organisation)
and Pools (resource outside/independent of organisation)
▪ Information Artefacts – Data Objects (data required for
process), Data stores (data required beyond duration of
process) and associations (linking artefacts to flow objects)
Outlook
▪ Complete Module 3
▪ Read Week 3 Materials before coming to class
• Chapter 3 – sections 3.5 and 3.6
• Chapter 4
• and again chapter 5 - sections 5.4 - 5.5
Dumas et al. 2018