Assessment 1 Individual Assignment

1

HPM4153EF Housekeeping Management
Individual Assignment
Evaluation of XXX Hotel Housekeeping Operations Based on OTA Guest
Feedback
Student Name: Chan Tai Man
Student No: 1321313212


Date of Submission: XXXX 2026
Total no. of words: XXXX Excluding Reference













Assessment 1 Individual Assignment

2

Table of content
Content Page no.
1. Introduction
1.1.Overview of the hotel
1.2.Explanation of housekeeping’s role in the guest cycle
1.3 Statement of the essay’s purpose
2. Negative Comment: Overview and Impact with screen shot
2.1 Nature of the comment
2.2 Impact of the comment
2.3 Possible root cause
3.Proposed solutions (1) to negative comment
4.Proposed solutions (2) to negative comment
5. Reflection
6. Conclusion
7. Reference





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