MGTS 7610 Management Communication Lecture exercise: Wilson House, West Street, London SW1 2AR Telephone 020 8987 2432 Fax 020 8987 2556 12 May 2004 Miss Ong Lee Fong 15 Windsor Road Manchester M2 9GJ Dear Lee Fong 2004 SECRETARIES CONFERENCE, 8/9 OCTOBER 2004 As a valued member of the Institute of Secretaries, I am pleased to invite you to attend our special conference to be held at the Clifton Hotel, London on Tuesday/Wednesday 8/9 October 2004. This intensive, practical conference for professional secretaries aims to:  increase your managerial and office productivity  improve your communication skills  bring you up to date with the latest technology and techniques  enable networking with other secretaries The seminar is power‐packed with a distinguished panel of professional speakers who will give expert advice on many useful topics. A programme is enclosed giving full details of this seminar which I know you will not want to miss. If you would like to join us please complete the enclosed registration form and return it to me before 30 June with your fee of $50 per person. I look forward to seeing you again at this exciting conference. Yours sincerely Louise Dunscombe Louise Dunscombe (Mrs) Conference Secretary Encs Institute of Secretaries From: johnwang@stelectronics.co.sg Sent: 14 October 2003 12:30 PM To: suzieliu@videoworks.com CC: Subject: 24th anniversary video Dear Suzie Thank you for inviting me to visit your studios last week. I was most impressed by your new facilities. I am delighted that you can accept our invitation to produce a video to celebrate the company’s 25th anniversary. This is a very special landmark in our history, and it is important that this video portrays the past, present and future. You promised to let me have a draft outlining your thoughts for this special video. I look forward to receiving this before 30 October together with your approximate costings. If you need any future information please give me a call on 2757272. Best wishes John Wang Marketing Manager ST Electronics www.stelectronics.co.sg Email response to Complaint Response 1 From: grace.peng@global.co.cn Sent: 25 October 2003 5:51 PM To: robinzhang@midway.co.cn CC: Subject: Your complaint Your complaint about your washing machine that you bought from us last year has been past to me for my attn. Please be informed that your policy document shows that you only have a one year guarantee for this product and it ran out on 2nd Sept. So if you want it fixing you will have to pay for it. Response 2 From: grace.peng@global.co.cn Sent: 25 October 2003 5:51 PM To: robinzhang@midway.co.cn CC: Subject: ST101 Washing Machine Dear Robin Thank you for your message. I am sorry to hear about the problems you have experienced with this washing machine. I have checked your policy document, and unfortunately our one‐year guarantee for this machine ended on 2nd Sept. I am sorry to inform you that charges will apply for any repairs. We will be pleased to repair the machine for you, and we can promise immediate action and reasonable terms. Please give me a call soon on 2874722 to discuss this. Grace Peng Global Communications www.global.co.cn Tutorial exercise: Dear Sir/Mdm, We have received your letter dated 27 March 2003. We are extremely distressed to learn that an error was made pertaining to your order. Please be informed that the cause of your complaint has been investigated and it actually appears that the error occurred in our packing section and it was not discerned before this order was despatched to you. Arrangements have been made for a repeat order to be despatched to you immediately and this should leave our warehouse later today. It is our sincere hope that you will have no cause for further complaint with this replacement order. Once again we offer our humblest apologies for the unnecessary inconvenience that you have been caused in this instance. Please find enclosed herewith a copy of our new catalogue for your perusal. Kindly contact the undersigned if you require any further clarifications. Very truly yours, Zachariah Zachariah & Partners From: harry.lim@presto.co.my Sent: 25 July 2003 16:06PM To: shirley@shirleytaylor.com CC: Subject: Hello!!! hi Shirley Hope things r well with u, its good 2 know that you will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested ina talk cum singing event, I hope u will agree to take part. Tnks & rgs Harry From: sallyturner@rightway.com Sent: 25 July 2003 16:06PM To: johnwong@rightway.com CC: Subject: REMINDER!!! John Appreciate if you would consider and bear in mind that I am no longer responsible for dealing with petty cash. Some of your staffs keep bringing their vouchers to me, but this responsibility has been taken over by Martin in Accounts, he is the one who should be contacted henceforth for all petty cash matters. Your co‐operation is appreciated in making sure all your staffs know about this. BRgs Sally