微信客服：xiaoxionga100
微信客服：ITCS521
程序代写案例-FIT2090
时间：2021-11-07
Semester Two 2020 Sample
Examination Period
Faculty of Information Technology
EXAM CODES: FIT2090
TITLE OF PAPER: Business information systems and processes
EXAM DURATION: 2 hours 10 mins
Rules
During an exam, you must not have in your possession any item/material that has not been authorised for your exam. This includes
books, notes, paper, electronic device/s, mobile phone, smart watch/device, calculator, pencil case, or writing on any part of your
body. Any authorised items are listed below. Items/materials on your desk, chair, in your clothing or otherwise on your person will
be deemed to be in your possession.
You must not retain, copy, memorise or note down any exam content for personal use or to share with any other person by any
means following your exam.
You must comply with any instructions given to you by an exam supervisor.
As a student, and under Monash University’s Student Academic Integrity procedure, you must undertake your in-semester tasks,
and end-of-semester tasks, including exams, with honesty and integrity. In exams, you must not allow anyone else to do work for
you and you must not do any work for others. You must not contact, or attempt to contact, another person in an attempt to gain
unfair advantage during your exam session. Assessors may take reasonable steps to check that your work displays the expected
standards of academic integrity.
Failure to comply with the above instructions, or attempting to cheat or cheating in an exam may constitute a breach of instructions
under regulation 23 of the Monash University (Academic Board) Regulations or may constitute an act of academic misconduct
under Part 7 of the Monash University (Council) Regulations.
Authorised Materials
CALCULATORS YES NO Calculator
DICTIONARIES YES NO
NOTES YES NO
PERMITTED ITEM YES NO
if yes, items permitted are:
This is a practice environment. Please go to https://eassessment.monash.edu for your exams. - 1 year old
Page 1 of 13
Instructions
Answer all questions in this exam.
This paper contributes to 60% of the unit assessment
This exam consists of three sections:
Section A: 12 multiple choice questions worth 1 mark each. Subtotal 12 marks
Section B: 4 short answer questions worth 10 marks each. Subtotal 40 marks
Section C: Mini case. Subtotal 18 marks
Total 70 marks
Page 2 of 13
Section A
Question 1
A business process _
Select one:
1
Mark
a.
is a network comprising activities that have precedence relationships
b.
can affect the efficiency of operations in the organisation
c.
that cuts across functional areas of an organisation may need to be re-designed
d.
All of the above
Question 2
A symbol used in data flow diagrams (DFDs) to depict an entity or process within which incoming data
flows are transformed into outgoing data flows is a(n):
Select one:
1
Mark
a.
data flow symbol
b.
external entity symbol
c.
bubble symbol
d.
data store symbol
Question 3
A transaction processing system (TPS) is the basic business system that assists operational level
analysts when making structured decisions. Which of the below is not an example of a TPS?
Select one:
1
Mark
a.
Target's internal company payroll system
b.
Comfort Dental patient diagnosis system
c.
First Bank's overall accounting system
d.
Stewart Sport's order entry system
This is a practice environment. Please go to https://eassessment.monash.edu for your exams. - 1 year old
Page 3 of 13
Question 4
Data is useful for understanding individual sales, but to gain deeper insight into a business data needs
to be turned into information. Which of the following offers an example of turning data into
information?
Select one:
1
Mark
a.
Who are my best customers?
b.
What is my best-selling product?
c.
What is my worst-selling product?
d.
All the answers are correct
Question 5
Jenny Lim works as the Chief Knowledge Officer for Bright Star Company. She has been given the
responsibility to create a product or service that will bring an added value to its customers to increase
the company's revenue. Jenny determines that the best value she can add is by creating a service that
offers free next day shipping on any order over $50. Where in the value chain is Jenny adding value?
Select one:
1
Mark
a.
The primary value activity outbound logistics.
b.
The primary value activity inbound logistics.
c.
The primary value activity marketing and sales.
d.
The primary value activity operations.
Question 6
The following systems flowchart segment depicts a data entry clerk keying data from a source
document into a business event data store. Which statement is correct?
Select one:
1
Mark
a.
The systems flowchart was created properly.
b.
The arrow between the computer process and the data store should be bi-directional.
c.
The computer process should be shown in the computer column.
d.
The second symbol in the data entry clerk column should be a square.
Page 4 of 13
Question 7
Those entities which perform no information processing activities for the system are called:
Select one:
1
Mark
a.
environmental entities
b.
internal entities
c.
boundary entities
d.
external entities
Question 8
Which data flow diagram (DFD) symbol portrays a source or destination of data outside the system?
Select one:
1
Mark
a.
data flow symbol
b.
external entity symbol
c.
bubble symbol
d.
data store symbol
Question 9
Which of the following data flow diagram (DFD) guidelines is correct?
Select one:
1
Mark
a.
Include within the system context any entity that performs one or more information processing activities.
b.
Read computer data stores from the bubble that requires the data
c.
Include within the system context any entity in the system narrative
d.
Data flows should never go from higher- to lower-numbered bubbles
Question 10
Which of the following data flow diagram (DFD) guidelines is incorrect?
Select one:
1
Mark
a.
include within the system context any entity that performs one or more information processing activities
b.
read computer data stores from the process bubble that requires the data
c.
include within the system context any entity in the system narrative
d.
data flows should never go from higher- to lower-numbered bubbles
Page 5 of 13
Question 11
Which of the following is considered information?
Select one:
1
Mark
a.
Date Sold
b.
Quantity Sold
c.
Best selling item by month
d.
All the answers are correct
Question 12
Which of the following is not a typical way that a company would duplicate a competitive advantage?
Select one:
1
Mark
a.
Acquiring the new technology
b.
Copying the business operations.
c.
Hiring away key employees
d.
Carrying large product inventories
Page 6 of 13
Section B
Question 13
2
Marks
3
Marks
5
Marks
Question B1
13a)
Would you agree that most organisations tend to make IT outsourcing decisions based on an
economic perspective? Present your views.
13b)
Why do some organisations prefer selective IT outsourcing? Discuss.
13c)
ABC Credit receives an average of 1,200 credit applications per day. ABC’s advertising touts its efficiency in
responding to all applications within hours. Daily application-processing activities, average times, and required
preceding activities (activities that must be completed before the next activity) are listed in Table 1. The
precedence diagram is shown in Figure 1.
Table 1: Activity Table
Activity Time (minutes) Immediate predecessor
A 0.18 None
B 0.22 A
C 0.15 A
D 0.11 A
E 0.25 C and D
F 0.29 B and D
G 0.40 E and F
Total 1.60
10
Marks
Page 7 of 13
Figure 1: Precedence Diagram
Assuming an 8-hour day and using the longest activity rule as the primary rule to assign activities to stations (you
can use the given template).
Station ActivitiesTotal time Idle time
Compare the efficiency of the line with the theoretical maximum efficiency.
Page 8 of 13
Question 14
2
Marks
3
Marks
5
Marks
Question B2
14a)
Describe how plant layout impacts material flow.
14b)
Load distance analysis is often used to design facilities layout. Define the load distance score.
14c)
A company with 4 departments has the load matrix in Table 1 and the current layout is shown in Figure
1.
Table 1: Load Matrix
From/To B C D
A 12 10 8
B 20 6
Figure 1: Current Layout of the four departments.
i. What is the load-distance score for the current layout? Assume rectilinear distance.
ii. Find a better layout for the company giving its total load-distance score.
You can use the following template:
i. Current Design ii. New Design
Centers Load Distance LD score Distance LD score
Total
10
Marks
Page 9 of 13
Question 15
2
Marks
2
Marks
3
Marks
3
Marks
Question B3
15a)
What are the charts that are typically used for process flow analysis?
15b)
Describe the meaning of quality.
15c)
Why is it important to continually monitor process performance?
15d)
A branch office of the University Federal Credit Union processes 3,000 loan applications per year. On
average, loan applications are processed in 2 weeks. Assuming 50 weeks per year, how many loan
applications can be found in the various stages of processing within the bank at any given time?
10
Marks
Page 10 of 13
Question 16
5
Marks
5
Marks
Question B4
16a)
What is the relationship between WIP and the input and output rates over time?
16b)
Consider the process flow chart in Figure 2. The estimated waiting time and processing time for each
activity in the process are shown in Table 2. All times are given in minutes.
Assuming a job is never reworked more than once in the same rework loop.
i. Calculate the average CT for this process.
ii. Calculate the CT efficiency.
Table 2: Activity Time
Activity Waiting Time (min) Processing Time (min)
A 7 3
B 5 8
C 4 2
D 10 5
E 7 2
F 0 3
G 2 5
H 8 9
I 2 8
Figure 1: Process flow chart
10
Marks
Question 17
From Stand-Alone to Integrated Applications
YIOULA Group is the largest glass manufacturer in the Balkan, producing over 625,000 glass
18
Marks
Page 11 of 13
3
Marks
3
Marks
containers annually as well as over 30,000 tons of tableware. Starting in the 1990s in Greece, the
company expanded by acquiring other glassmaking forms in Romania, Bulgaria and Ukraine. The
company has 7 factories in 4 countries, about 2,100 employees, and net annual sales of about €180
million (about AUD$280 million).
As a result of its growth through acquisition, YIOULA Group found itself with a confusing variety of
information systems. The group was unable to compare production costs for the same item across
factories, could not improve efficiencies by coordinating purchasing and financial management across
its plants, and was not positioned for continued growth or expansion into new market areas. Clearly, its
legacy stand-alone applications needed to be replaced.
YIOULA Group CIO Zacharias Maridakis had previous experience using integrated enterprise software
when he worked at Mobil Oil’s Greek subsidiary, Mobil Oil Hellas S.A., in the 1990s. Therefore he was
well acquainted with the advantages of the software. Under his direction, YIOULA Group investigated
various software packages. They selected JD Edwards EnterpriseOne, named for a company that had
become part of Oracle Corporation in 2005. Part of the reason for this choice was that most other ERP
packages, including the SAP software with which Maridakis had worked at Mobil, are designed
primarily for much larger organisations. EnterpriseOne was always intended to medium-sized firms.
Because YIOULA Group had little experience with EnterpriseOne, it enlisted the help of Oracle partner
Softecon to help configure the software to the company’s needs, meet the legal requirements of each
region in which it operates, and manage implementation in each area. Support for the Greek language
(as well as English and 18 others) is a standard JD Edwards EnterpriseOne capability available from
Oracle; Softecon added the other languages that YIOULA Group needed to the user interface. YIOULA
Group also added a specialised cost comparison module from Softecon to the basic EnterpriseOne
package. This module helps the group choose the lowest cost facility to manufacture a product.
The conversion to a single enterprise package gave YIOULA Group the expected benefits. Times from
order to invoice, delivery time, and cash collection have all been accelerated. Financial data is now
available two weeks after the end of a period versus one month previously. A consolidated view of
inventory across all plants has enabled the group to manage inventory more efficiently and
comprehensively and to use just-in-time purchasing methods.
Perhaps even more importantly, YIOULA Group is now positioned to grow. As Maridakis puts it,
“Oracle’s JD Edwards EnterpriseOne is a key enabler of our strategy to enhance market leadership in
the Balkans, grow our business in the Ukraine, and continue to improve productivity, efficiency, and
profitability as we expand into new markets.”
17a)
What an enterprise system is? Discuss the advantages of an enterprise system.
17b)
Discuss the problems the YIOULA Group’s stand-alone legacy software created for the company?
Page 12 of 13
3
Marks
3
Marks
6
Marks
17c)
Describe the advantages of Enterprise Resource Planning (ERP) systems over stand-alone software
packages?
17d)
What immediate and long-term needs did EnterpriseOne fill for the YIOULA Group?
17e)
What are the challenges of implementing ERP? Discuss how organisations such as YIOULA, could
overcome these issues or challenges.
Page 13 of 13
学霸联盟
Examination Period
Faculty of Information Technology
EXAM CODES: FIT2090
TITLE OF PAPER: Business information systems and processes
EXAM DURATION: 2 hours 10 mins
Rules
During an exam, you must not have in your possession any item/material that has not been authorised for your exam. This includes
books, notes, paper, electronic device/s, mobile phone, smart watch/device, calculator, pencil case, or writing on any part of your
body. Any authorised items are listed below. Items/materials on your desk, chair, in your clothing or otherwise on your person will
be deemed to be in your possession.
You must not retain, copy, memorise or note down any exam content for personal use or to share with any other person by any
means following your exam.
You must comply with any instructions given to you by an exam supervisor.
As a student, and under Monash University’s Student Academic Integrity procedure, you must undertake your in-semester tasks,
and end-of-semester tasks, including exams, with honesty and integrity. In exams, you must not allow anyone else to do work for
you and you must not do any work for others. You must not contact, or attempt to contact, another person in an attempt to gain
unfair advantage during your exam session. Assessors may take reasonable steps to check that your work displays the expected
standards of academic integrity.
Failure to comply with the above instructions, or attempting to cheat or cheating in an exam may constitute a breach of instructions
under regulation 23 of the Monash University (Academic Board) Regulations or may constitute an act of academic misconduct
under Part 7 of the Monash University (Council) Regulations.
Authorised Materials
CALCULATORS YES NO Calculator
DICTIONARIES YES NO
NOTES YES NO
PERMITTED ITEM YES NO
if yes, items permitted are:
This is a practice environment. Please go to https://eassessment.monash.edu for your exams. - 1 year old
Page 1 of 13
Instructions
Answer all questions in this exam.
This paper contributes to 60% of the unit assessment
This exam consists of three sections:
Section A: 12 multiple choice questions worth 1 mark each. Subtotal 12 marks
Section B: 4 short answer questions worth 10 marks each. Subtotal 40 marks
Section C: Mini case. Subtotal 18 marks
Total 70 marks
Page 2 of 13
Section A
Question 1
A business process _
Select one:
1
Mark
a.
is a network comprising activities that have precedence relationships
b.
can affect the efficiency of operations in the organisation
c.
that cuts across functional areas of an organisation may need to be re-designed
d.
All of the above
Question 2
A symbol used in data flow diagrams (DFDs) to depict an entity or process within which incoming data
flows are transformed into outgoing data flows is a(n):
Select one:
1
Mark
a.
data flow symbol
b.
external entity symbol
c.
bubble symbol
d.
data store symbol
Question 3
A transaction processing system (TPS) is the basic business system that assists operational level
analysts when making structured decisions. Which of the below is not an example of a TPS?
Select one:
1
Mark
a.
Target's internal company payroll system
b.
Comfort Dental patient diagnosis system
c.
First Bank's overall accounting system
d.
Stewart Sport's order entry system
This is a practice environment. Please go to https://eassessment.monash.edu for your exams. - 1 year old
Page 3 of 13
Question 4
Data is useful for understanding individual sales, but to gain deeper insight into a business data needs
to be turned into information. Which of the following offers an example of turning data into
information?
Select one:
1
Mark
a.
Who are my best customers?
b.
What is my best-selling product?
c.
What is my worst-selling product?
d.
All the answers are correct
Question 5
Jenny Lim works as the Chief Knowledge Officer for Bright Star Company. She has been given the
responsibility to create a product or service that will bring an added value to its customers to increase
the company's revenue. Jenny determines that the best value she can add is by creating a service that
offers free next day shipping on any order over $50. Where in the value chain is Jenny adding value?
Select one:
1
Mark
a.
The primary value activity outbound logistics.
b.
The primary value activity inbound logistics.
c.
The primary value activity marketing and sales.
d.
The primary value activity operations.
Question 6
The following systems flowchart segment depicts a data entry clerk keying data from a source
document into a business event data store. Which statement is correct?
Select one:
1
Mark
a.
The systems flowchart was created properly.
b.
The arrow between the computer process and the data store should be bi-directional.
c.
The computer process should be shown in the computer column.
d.
The second symbol in the data entry clerk column should be a square.
Page 4 of 13
Question 7
Those entities which perform no information processing activities for the system are called:
Select one:
1
Mark
a.
environmental entities
b.
internal entities
c.
boundary entities
d.
external entities
Question 8
Which data flow diagram (DFD) symbol portrays a source or destination of data outside the system?
Select one:
1
Mark
a.
data flow symbol
b.
external entity symbol
c.
bubble symbol
d.
data store symbol
Question 9
Which of the following data flow diagram (DFD) guidelines is correct?
Select one:
1
Mark
a.
Include within the system context any entity that performs one or more information processing activities.
b.
Read computer data stores from the bubble that requires the data
c.
Include within the system context any entity in the system narrative
d.
Data flows should never go from higher- to lower-numbered bubbles
Question 10
Which of the following data flow diagram (DFD) guidelines is incorrect?
Select one:
1
Mark
a.
include within the system context any entity that performs one or more information processing activities
b.
read computer data stores from the process bubble that requires the data
c.
include within the system context any entity in the system narrative
d.
data flows should never go from higher- to lower-numbered bubbles
Page 5 of 13
Question 11
Which of the following is considered information?
Select one:
1
Mark
a.
Date Sold
b.
Quantity Sold
c.
Best selling item by month
d.
All the answers are correct
Question 12
Which of the following is not a typical way that a company would duplicate a competitive advantage?
Select one:
1
Mark
a.
Acquiring the new technology
b.
Copying the business operations.
c.
Hiring away key employees
d.
Carrying large product inventories
Page 6 of 13
Section B
Question 13
2
Marks
3
Marks
5
Marks
Question B1
13a)
Would you agree that most organisations tend to make IT outsourcing decisions based on an
economic perspective? Present your views.
13b)
Why do some organisations prefer selective IT outsourcing? Discuss.
13c)
ABC Credit receives an average of 1,200 credit applications per day. ABC’s advertising touts its efficiency in
responding to all applications within hours. Daily application-processing activities, average times, and required
preceding activities (activities that must be completed before the next activity) are listed in Table 1. The
precedence diagram is shown in Figure 1.
Table 1: Activity Table
Activity Time (minutes) Immediate predecessor
A 0.18 None
B 0.22 A
C 0.15 A
D 0.11 A
E 0.25 C and D
F 0.29 B and D
G 0.40 E and F
Total 1.60
10
Marks
Page 7 of 13
Figure 1: Precedence Diagram
Assuming an 8-hour day and using the longest activity rule as the primary rule to assign activities to stations (you
can use the given template).
Station ActivitiesTotal time Idle time
Compare the efficiency of the line with the theoretical maximum efficiency.
Page 8 of 13
Question 14
2
Marks
3
Marks
5
Marks
Question B2
14a)
Describe how plant layout impacts material flow.
14b)
Load distance analysis is often used to design facilities layout. Define the load distance score.
14c)
A company with 4 departments has the load matrix in Table 1 and the current layout is shown in Figure
1.
Table 1: Load Matrix
From/To B C D
A 12 10 8
B 20 6
Figure 1: Current Layout of the four departments.
i. What is the load-distance score for the current layout? Assume rectilinear distance.
ii. Find a better layout for the company giving its total load-distance score.
You can use the following template:
i. Current Design ii. New Design
Centers Load Distance LD score Distance LD score
Total
10
Marks
Page 9 of 13
Question 15
2
Marks
2
Marks
3
Marks
3
Marks
Question B3
15a)
What are the charts that are typically used for process flow analysis?
15b)
Describe the meaning of quality.
15c)
Why is it important to continually monitor process performance?
15d)
A branch office of the University Federal Credit Union processes 3,000 loan applications per year. On
average, loan applications are processed in 2 weeks. Assuming 50 weeks per year, how many loan
applications can be found in the various stages of processing within the bank at any given time?
10
Marks
Page 10 of 13
Question 16
5
Marks
5
Marks
Question B4
16a)
What is the relationship between WIP and the input and output rates over time?
16b)
Consider the process flow chart in Figure 2. The estimated waiting time and processing time for each
activity in the process are shown in Table 2. All times are given in minutes.
Assuming a job is never reworked more than once in the same rework loop.
i. Calculate the average CT for this process.
ii. Calculate the CT efficiency.
Table 2: Activity Time
Activity Waiting Time (min) Processing Time (min)
A 7 3
B 5 8
C 4 2
D 10 5
E 7 2
F 0 3
G 2 5
H 8 9
I 2 8
Figure 1: Process flow chart
10
Marks
Question 17
From Stand-Alone to Integrated Applications
YIOULA Group is the largest glass manufacturer in the Balkan, producing over 625,000 glass
18
Marks
Page 11 of 13
3
Marks
3
Marks
containers annually as well as over 30,000 tons of tableware. Starting in the 1990s in Greece, the
company expanded by acquiring other glassmaking forms in Romania, Bulgaria and Ukraine. The
company has 7 factories in 4 countries, about 2,100 employees, and net annual sales of about €180
million (about AUD$280 million).
As a result of its growth through acquisition, YIOULA Group found itself with a confusing variety of
information systems. The group was unable to compare production costs for the same item across
factories, could not improve efficiencies by coordinating purchasing and financial management across
its plants, and was not positioned for continued growth or expansion into new market areas. Clearly, its
legacy stand-alone applications needed to be replaced.
YIOULA Group CIO Zacharias Maridakis had previous experience using integrated enterprise software
when he worked at Mobil Oil’s Greek subsidiary, Mobil Oil Hellas S.A., in the 1990s. Therefore he was
well acquainted with the advantages of the software. Under his direction, YIOULA Group investigated
various software packages. They selected JD Edwards EnterpriseOne, named for a company that had
become part of Oracle Corporation in 2005. Part of the reason for this choice was that most other ERP
packages, including the SAP software with which Maridakis had worked at Mobil, are designed
primarily for much larger organisations. EnterpriseOne was always intended to medium-sized firms.
Because YIOULA Group had little experience with EnterpriseOne, it enlisted the help of Oracle partner
Softecon to help configure the software to the company’s needs, meet the legal requirements of each
region in which it operates, and manage implementation in each area. Support for the Greek language
(as well as English and 18 others) is a standard JD Edwards EnterpriseOne capability available from
Oracle; Softecon added the other languages that YIOULA Group needed to the user interface. YIOULA
Group also added a specialised cost comparison module from Softecon to the basic EnterpriseOne
package. This module helps the group choose the lowest cost facility to manufacture a product.
The conversion to a single enterprise package gave YIOULA Group the expected benefits. Times from
order to invoice, delivery time, and cash collection have all been accelerated. Financial data is now
available two weeks after the end of a period versus one month previously. A consolidated view of
inventory across all plants has enabled the group to manage inventory more efficiently and
comprehensively and to use just-in-time purchasing methods.
Perhaps even more importantly, YIOULA Group is now positioned to grow. As Maridakis puts it,
“Oracle’s JD Edwards EnterpriseOne is a key enabler of our strategy to enhance market leadership in
the Balkans, grow our business in the Ukraine, and continue to improve productivity, efficiency, and
profitability as we expand into new markets.”
17a)
What an enterprise system is? Discuss the advantages of an enterprise system.
17b)
Discuss the problems the YIOULA Group’s stand-alone legacy software created for the company?
Page 12 of 13
3
Marks
3
Marks
6
Marks
17c)
Describe the advantages of Enterprise Resource Planning (ERP) systems over stand-alone software
packages?
17d)
What immediate and long-term needs did EnterpriseOne fill for the YIOULA Group?
17e)
What are the challenges of implementing ERP? Discuss how organisations such as YIOULA, could
overcome these issues or challenges.
Page 13 of 13
学霸联盟
