DPBS 1170
Technology
Resources 2
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your cameras
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Week 6 Tutorial
This week in the tutorial:
MOBILISE & COMBINE
1. Choose 2 Gartner options and customise these into solutions for the organisational issue you
identified last week
MEASURE
1. Use the TOE framework to evaluate which option is more feasible
Mobilise &
Combine
MeasureIdentify
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Technology Toolkit
Identify
What Problem Are We
Solving?
Measure
Technology,
Organisational &
Economic feasibility
Mobilise
Find IS solutions
Change enabled
by technology3 competitive
advantages from
technology:
Customer
Intimacy
Operational
Excellence
Technology
Menu
Solution
Definition
Product/Service
Leadership
How do we orchestrate organizational
resources?
Identify
Mobilise &
Combine Measure
Identify an issue
faced by the
organisation.
Mobilize
action on
this issue
Measure
progress and
outcomes
Hint! Linked to your
Interview Skills
AssessmentW5 Tutorials
W6 Tutorials
Focus is now on the organisation’s t chnology
reso rces
What is involved in the “identify” step?
Identify
1. Identify
organisational issue
2. Use Why-Why
diagram to identify
underlying reasons
3. Identify impact on tech
resources (IT competitive)
6Operational Excellence
Identify how technology delivers competitive advantage
Product/Service Leadership
Customer intimacy
Improving the
efficiency and/or
effectiveness of the
organisation.
Understanding customers
better, to create opportunities
to provide a better customer
experience (and more
opportunities for sales
Technology products/services are
outside the scope of this course; but
sometimes internal technologies can
improve product/service delivery.
IT Competitive advantages Identify
What is involved in the “mobilise” step?
Mobilise &
Combine
2. Use the IS 5 component framework to
identify what the needs are under each
component and what is critical for the
solution
1. Select 2 Gartner options and
customise the technology trend to
resolve the issue for your organisation
Information Systems (IS) 5 component framework
1. Hardware
2. Software
3. Data
4. Procedures
5. People
What is involved in the “measure” step?
Measure
1. Technology
feasibility
Assess TOE feasibilities
2. Organisational feasibility
3. Environment
(economic)
feasibility
Compare you 2 options from the “mobilise” step and
choose 1
Technological Feasibility Organisational Feasibility Economic (environment)
Feasibility
Compatibility of recommendations -
Does the new technology have similar
features to what the organisation already
has?
Complexity of recommendations - - Are
there a large number of technology
changes?
- Are the technologies interdependent?
- What is the impact on the end-user
experience? (e.g., this could be
employees or customers)
Hardware, software and procedures used
to assess for the above
Out of the 2 options, which meets the
feasibility more?
Existing people capabilities to implement
and use technology
- Do people have skills to implement
the technology in the
recommendation?
- Do people have the skills to
use/maintain/manage the technology
in the recommendation?
- Are people adaptable to changes?
Managerial support to invest in the new
technology
- Do senior managers advocate and
promote technology change?
- The development of the new
technology needs the support of the
manager to allocate adequate capital
and human resources
People and procedures used to
assess the above
Look at the extent of technology use
in the company
Costs of the recommendation
- The cost of developing/acquiring the
apps
- The cost of operation and
management of the new technology
Benefits of the recommendations
- Cost savings (e.g., people’s time,
reduction of roles, improvements in
quality of product/service, and any
other way to make a monetary cost
saving)
- Revenue generated by the
recommendation (e.g., in this case the
3 Apps)
- New customers obtained
Make a reasonable assumption on the
cost and benefit based on the complexity
of the tech/type of technology
Technological feasibility applied to Audit Firm solutions
• Complexity: this is a relatively
new technology, likely to have a
big learning curve.
• Compatibility: claims to easily
be able to load client content –
need to validate this claim.
Audit Productivity with AI
(MindBridge)
Work flexibility (Cloud–based
collaboration with MS tools)
• Complexity: Widely used
existing technology.
• Compatibility: Firm is likely to
already use much of the MS
Office suite.
Organisational feasibility applied to Audit Firm solutions
• Adoption: may need to hire
specific expertise in very
specialised software; or invest in
training internal team
• Support: This would need strong
support from audit partners to
be viable solution
• Adoption: expect most staff
have basic skills, but will still
need structured support to
adopt new ways of working
• Support: This would need strong
support from audit partners and
mid-level managers to be a well
adopted solution
Audit Productivity with AI
(MindBridge)
Work flexibility (Cloud–based
collaboration with MS tools)
Economic (Environmental) feasibility applied to Audit
Firm solutions
• Cost: large cost involved in
developing both hardware and
people to use the AI technology
• Benefit: reduced cost
associated down the track
• Cost: minimal large outlay since
Cloud based tools paid on
subscription. However will not
see reduction in HR costs down
the track
• Benefit: easy for staff to adapt
to.
Audit Productivity with AI
(MindBridge)
Work flexibility (Cloud–based
collaboration with MS tools)
Measure the solution with TOE
framework
1. Critically compare the 2 options you have chosen using the
TOE framework to choose which option is the most feasible.
- Make sure ALL of the elements are analysed
Course Reminders
• Next week is Flexibility Week! No lectures or tutorials!
• Unit 6 Asynchronous and Synchronous lecture – please complete this by Friday 25 February 4pm
(AEDT)
• Interview Skills Part B due W8 Friday 11th March 4pm (AEDT)!
• Let me know what might be helpful to include in the ISB assessment preparation video
• You will receive your mark and feedback for ISA during Flexibility Week. Please watch out for
announcements.
• Mid term Tutorial Portfolio mark and progress report will also be provided towards end of
Flexibility Week
Enjoy your break!