ISYS90048
Managing ICT Infrastructure
Semester 1, 2023
Page 1
IMPROVING THE INFORMATION INFRASTRUCTURE –
Case eHealth
Group Project
ASSIGNMENT OBJECTIVES
Assume you are a team of consultants working at eHealth VIC and you are assigned for the Far West
PHN project. This assignment is designed to develop your understanding of the alignment between an
organisation’s business needs and its ICT Infrastructures. In particular, you will focus on how an
organisation might approach a Digital Transformation project. You will examine the problems with the
existing ICT infrastructure, develop the preliminary scoping for a digital transformation priority and provide
practical suggestions and solutions to the organisation. This assignment aims to develop the initial scoping
for a digital transformation project and prioritise one solution for change.
The assignment deliverables are:
- An internal report for the organization (i.e., Far West PHN) in which you outline the scope of the
project;
- A presentation targeted to the senior management of the organisation.
COMPANY BACKGROUND
The case description can be found on Canvas. Further information about the case will also be provided in
the week 7 lecture and tutorial.
You can make reasonable assumptions when writing your report.
UNDERSTANDING DIGITAL TRANSFORMATION
The following papers about Digital transformation might be a useful starting point to develop a definition of
Digital Transformation:
• Vial, G. (2019) “Understanding digital transformation: A review and a research agenda” The
Journal of Strategic Information Systems, Vol. 28, Iss. 2, pp. 118-144.
• Morakanyane, Resego, Grace, Audrey A., and O'Reilly, Philip (2017) "Conceptualizing Digital
Transformation in Business Organizations: A Systematic Review of Literature" BLED 2017
Proceedings.
• Matt, Christian; Hess, Thomas; Benlian, Alexander; and Wiesbock, Florian (2016) "Options for
Formulating a Digital Transformation Strategy," MIS Quarterly Executive, Vol. 15 : Iss. 2 , Article
6.
ISYS90048
Managing ICT Infrastructure
Semester 1, 2023
Page 2
ASSIGNMENT DELIVERABLES
Weight: 35% (the assignment will be marked out of 100 and converted pro-rata to a mark out of 35)
Please note that a peer evaluation form might be administered to the groups reporting team issues, and
team members may have varied final marks. A penalty will be applied for a late submission per day.
Deliverable Relative
Weight
Type Indicative size Deadline
Report, submitted
via Turnitin
85% Group Up to 4000 words (excluding
tables, figures, appendices and
references)
23:59 Monday 22
May 2023
In-class
Presentation
15% Group 10 minutes presentation In-class in Week
12
ASSIGNMENT TASKS AND RELATIVE WEIGHTS
PART A – REPORT:
Report Marks (out
of 85)
1. Executive Summary (up to 250 words, with an overview of the report, such
that an Executive could read it without referencing the report).
5
2. Operating environment
A brief description of the environment Far West PHN is operating in. This
includes market trends and the technical development context.
5
3. ICT landscape analysis
An analysis of the “as-is” situation of the current information systems
infrastructure. This should include:
1. A brief analysis of the current systems in place;
2. Outline of the main issues which need to be addressed.
10
4. Business strategy analysis
An analysis of the business requirements and the business system. This
should include:
1. A brief analysis of the different stakeholders involved;
2. Identification and analysis of different business activities and business
strategies of Far West PHN.
Problem identification
Based on the analysis of business strategy and IT strategy, what is the
main problem faced by Far West PHN in terms of business-IT
alignment/misalignment.
10
5. Review of literature or conduct industry analysis
You may give suggestions of best practices, innovative use of technology in
the industry, and research findings on optimising the identified problem in
this industry. References may include academic research, white paper, and
other online resources.
10
ISYS90048
Managing ICT Infrastructure
Semester 1, 2023
Page 3
6. Digital transformation priorities and suggestions
It should be proposed based on an analysis of the business requirements
and the ICT infrastructure. It may include,
1. An ideal situation addressing the problem identified.
2. A discussion and definition of the Digital Transformation scope and
goals.
3. An outline of the transformation priorities.
10
7. Select one prioritised system project, provide
1. The development of the software vendor evaluation criteria;
2. The justification of each criterion and discuss how they stem from Far
West PHN’s requirements.
10
8. High-level evaluation of two relevant shortlisted systems for the project
identified in step 7
Assuming eHealth will engage external vendors for the development or
implementation of the proposed transformation strategy, you will suggest
two vendor/service providers based in Australia to eHealth. Please include:
1. Evaluation of the systems
2. Descriptions of the strengths and weaknesses of each system.
10
9. Challenges and risks
Challenges and risks associated with the transformation strategy.
5
10. Conclusion 5
Overall quality
• Originality of ideas
• Information comprehensiveness/ Feasibility and comprehensiveness
of content.
• Insights and depths of discussion
• Clarity and cohesion in writing / Clarity and logical flow of the reports
• Structure and presentation
• Effective use of graphs and diagrams
• Use of literature and other primary sources
• Appropriate reference style
5
Additional instructions for the report:
1. Insert a title for the report, group number, and your student IDs on the first page of the report.
Note that you are not required to use the University of Melbourne cover page template.
2. Ensure that the Group Number plus Student ID numbers of all members are inserted in the
top right- hand corner of the document.
3. You can make assumptions, when insufficient details are available. State your assumptions
explicitly and clearly in your report.
4. You need to use the APA 7th Edition Referencing Style:
https://library.unimelb.edu.au/recite/referencing-
styles/apa7
5. The reference list is not included in the word limit.
ISYS90048
Managing ICT Infrastructure
Semester 1, 2023
Page 4
6. Be sure to annotate any diagrams with a few sentences to explain key elements and relationships.
PART B –PRESENTATION:
B. Presentation Marks
(out of 15)
1 Presentation Skills
• Cohesion among group members
• Appropriate use of visual aids
• Other general presentation skills for a formal business
presentation, such as speaking skills, clean background, audio
quality and etc.
6
2 Content Quality
• On topic
• Clarity
• Connection among the content
• Arguments are well supported
• Q&A properly addressed
9
Additional instructions for the presentation:
1. The presentation should communicate the key decisions and ideas outlined in your report.
2. The presentation should be aimed at a senior management audience.
3. Each group member must have a role in preparing and/or conducting the presentation.
4. The duration of the presentation should be approximately 10 minutes per group.
ISYS90048
Managing ICT Infrastructure
Semester 1, 2023
Page 5
Students Grievance Procedure
Teamwork is essential for this project. Please meet regularly with all your team members and ensure that
everyone contributes towards the report. Please discuss with your lecturer if your team is facing any
problems. There might be a peer review at the end of the semester to gauge your contribution in your
respective teams.
Despite good intentions and effort, from time to time, there is a possibility that some individuals for whatever
reason, fail to take their role as team members seriously. If such an individual exists and happens to be a
member of your team, the following procedure must be followed:
a. Active members should make a significant effort to contact the participating members by all means, for
example, e-mail, and phone, locate him/her at lectures/tutorials etc.
b. Provide a paper trail between the team members and the “sleeping” member (e.g., keep a proper log of
communications and events), in order to substantiate the claim of “significant effort” mentioned in paragraph
(a) above.
c. Contact your lecturer to report and discuss the team’s problems in a meeting. You should do this no later
than week 11. Bring all supporting evidence to the meeting. The lecturers will investigate the problem and
take appropriate action.
Please note that the lecturers will not mediate in all other cases (e.g., social incompatibility, skills mismatch).
Have fun and all the best!
ISYS90048 Teaching Team
February 2023