School of Computing and Information Systems
Business Process Management
ISYS90081
Copyright 2020, The University of Melbourne Page 1 of 2
THIS IS A SAMPLE EXAM, AS SUCH, ITS TOTAL POINTS DO NOT ADD UP TO 50.
THE FINAL EXAM WILL HAVE 6 QUESTIONS (±1), FOR A TOTAL OF 50 POINTS.
THE INSTRUCTIONS ON THIS SAMPLE EXAM WILL BE EXACTLY THE SAME OF YOUR FINAL EXAM,
FAMILIARISE WITH THEM SO YOU WON’T LOSE TIME READING THEM DURING THE ACTUAL EXAM.
Final Exam – Semester X, 202X
Reading Time: 15 minutes
Writing time: 120 minutes
This paper has 2 pages including this cover page
INSTRUCTIONS
• This exam is open-books, you are allowed to consult any material or website during the exam.
• This exam is an individual exam, you may not cooperate with other students.
• This exam is worth 50% of the overall subject mark (i.e., 50 points).
• Hurdle requirement. To pass this subject (ISYS90081) you must score at least 25 points in this exam.
• This exam consists of X questions, each worth between Y and Z points, for a total of 50 points.
• The points of each question are reported in brackets at the end of each question.
• Each question relates to a scenario.
• While some questions may relate to the same scenario, each question is standalone and is NOT
dependent on information preceding or following it, i.e., each question is treated individually and will
be marked as so.
THIS SAMPLE EXAM CONTAINS NO SCENARIO-BASED QUESTIONS.
AN EXAMPLE OF SCENARIO-BASED QUESTIONS IS PROVIDED IN TUTORIAL 10 EXERCISE 2.
• Questions following earlier questions within the same scenario may offer additional relevant contextual
information that may be useful in your response.
• Carefully read each question, and keep in mind the guidelines when answering the questions, they are
formatted in ITALIC.
• There is no mandatory answer format. Your answers may be structured as bullet points OR as discursive
paragraphs OR a mix of the two. Answers have no word-limit.
• When answering a question, you may need to make some assumptions. Assumptions may influence
your score. Do not make assumptions that contradict any provided information. Do not make
assumptions that are unlikely to be realistic. Do not make assumptions if they are not required.
• Your answers must be original, any answer that is partially or fully copied from any source (e.g., lecture
slides, tutorial solutions, book, websites, videos, etc.) will attract 0 points.
• Answer all the questions on a single Word file. At the top of the Word file write: your name and student
ID; the exam date; this subject name and its code (ISYS90081).
• Your file should be named as “ISYS90081–Exam–YOUR-STUDENT-ID.pdf”
• Before the end of the examination time, save your Word file as a PDF file and submit it on Canvas, as
you did for Assignment 1 and Assignment 2.
• Shall you experience technical issues when submitting your file, immediately send the file (even in
word format) via email to a.augusto@unimelb.edu.au along with proof of your technical issue (e.g.,
screenshot showing date and time).
School of Computing and Information Systems
Business Process Management
ISYS90081
Copyright 2020, The University of Melbourne Page 2 of 2
QUESTIONS
1. A large bank hired you to review and update their process architecture. The project will
focus only and exclusively on the process identification phase of the BPM lifecycle.
Describe in detail what you would do from day-1 of the project till the delivery of the
process architecture artifact. (8 points)
2. A large manufacturer hired you as a process analyst. In a BPM project, after producing
the as-is process model of a core process, you performed some initial quantitative
analysis and found that the cycle time efficiency of the process was very low. Describe
in detail what you would do to identify the causes of the low cycle time efficiency. Clearly
mention what BPM methods or technology you would use. (7 points)
3. You were hired by a large company to discover, analyse, and improve one of their core
processes. The company has information systems that collect process execution data
in the form of event logs and monitor in real-time the process executions. The company
also has process documentation, and the process owner told you that you can set up
workshops with process participants to discuss how the process is executed. What
would you do to produce the required process model(s)? Your answer should focus only
on process discovery, however, you should consider that you are discovering the process
model(s) to then perform analysis and improvement. (9 points)
End of Exam Paper