逢考必过H1
逢考必过H1
Your answers must be original, any answer that is partially or fully copied from any source (e.g. lecture
slides, tutorial solutions, book, websites, videos, etc.) will attract 0 points.
250-350 words
QUESTIONS [XXX Points]
do not just check the answer, but rather their reasoning and analysis.
H1答题标准：
Mentions very relevant concepts that would satisfactorily answer the requirements. High level
of logic is applied in their response with a high level of justification and is highly aligned with
the practical elements of the question.
Irrefutable response that is clear, logical and well justified.
概念转述 + 结合案例分析+ 合理的逻辑
逢考必过H1
Question 1: （8 points）
A large bank hired you to review and update their process architecture. The project will focus only and exclusively on the process
identification phase of the BPM lifecycle. Describe in detail what you would do from day-1 of the project till the delivery of the
process architecture artifact.
逢考必过H1
Question 2 （7 points）
You are hired by a middle school, and the supervisor hopes that you can define the school's business processes to help the school
complete other process analysis activities as a process analyst.
Please describe in detail what you need to do to complete the process identification.
逢考必过H1
逢考必过H1
Question 4：
You were hired by a large company to discover, analyse, and improve one of their core processes. The company has information
systems that collect process execution data in the form of event logs and monitor in real-time the process executions. The company also
has process documentation, and the process owner told you that you can set up workshops with process participants to discuss how the
process is executed. What would you do to produce the required process model(s)? Your answer should focus only on process
discovery.
逢考必过H1
Question 5 （10 points）
Now a large logistics company hires you as a process analyst, mainly responsible for process operation
performance and monitoring.
CEO said：“Having a dashboard to quickly produce such information on-demand would allow them to
also analyze company performance across each business partner or highlight any potential risks. ”
But some on the team oppose dashboard deployment as a waste of resources.
CEO hopes that you can design process monitoring and performance methods for employees at different
levels of the organization, so as to ensure that the entire organization has a clear understanding of the
process and improve the efficiency of company management.
逢考必过H1
The Operations Manager (OM) of a large manufacturing company requested you to design a BPM
project to improve one of their manufacturing processes and to provide a quote. After you show the
BPM project and its quote to the OM, the OM gets surprised by your projected ROI in the case of
successful completion of the BPM project. Consequently, the OM asks you to determine the likelihood
that your BPM project will be successful.
However, some on the team don't think it will succeed. The OM also tells you that the company
managers and employees can cooperate with you to determine the BPM project likelihood of success.
Do you try to convince team of the BPM Project’s likelihood of success? Why/Why not? Further, what
should have been done at the beginning of the project to ensure the likelihood of success?
（10 Points）
逢考必过H1
Question 7：
As the company's process supervisor, you often find that junior process analysts encounter many problems in the
process of collecting process information. Even if stakeholders and colleagues are working hard to support, many
junior analysts still think the job is very difficult. Please describe the reason in detail and help the junior process
analyst overcome the problem.
逢考必过H1
SCENARIO 1 – Questions 1, 2, and 3 (21 points, cumulatively)
You and some of your friends have decided to start a business that specializes in hosting parties (such as
birthdays, weddings, or business functions). The business planning is in its early phase, but everyone is
excited to get this business up and running. However, you run into a few issues. There is some
disagreement among you about what processes you will need to run the business. While all of you have
different expertise, there is not a clear understanding of what processes are necessary. An excerpt of one
of your many conversations is the following.
Morgan: I’m telling you; we should be focused on event management and nothing else. This is core to
our business, and it is all that is required.
Max: Who is going to do the finance then? We will need loans to help start us up or did you think money
grew on trees?
Marty: What about human resources? You can’t assume it will just be us doing all the work! This will
mean we will need contracts and some legal knowledge...
Mason: Well, it’s all fine and good to have good operations, but what is our competitive edge? We
should invest in new technologies and build up our information systems to ensure we offer something
unique to the customer.
You sit there thinking that they all have solid arguments, but the business was not even going to start if
this continued. Remembering your studies in BPM, you decide to use a BPM approach to solve these
issues.
Based on the scenario above, answer the following questions.
NOTE: the questions are independent, i.e., your answer to one question will not affect others.
逢考必过H1
Q1: What would you need to do to design the process architecture for this start-up business? Describe
what you would need to identify and classify the various business processes as management, core or
support processes. (7 points)
Q2: Upon successfully (and finally) determining the process architecture, you all decide to produce some
initial process documentation to assist with the training of new staff (when you are ready to hire
them). Describe what process documentation you would produce that could be helpful to train new
staff. (6 points)
Q3: It has been one year since the business has got off the ground and it is booming. Discussion among
you and your friends have shifted to focus on expansion. While you are all in agreement to expand the
business, there is some concern whether the business is ready. Precisely, there are concerns that the
current running costs for the order-to-cash core process are too high, and they will not be sustainable
if they are not reduced before expanding. However, some of your friends fear that changing the
business processes too much will attract further costs for implementing the changes. Describe what
you would do to redesign the order-to-cash process and propose changes that your friends will agree
to implement. (8 points)
逢考必过H1
SCENARIO 2 – Questions 4 and 5 (18 points, cumulatively)
You have been working on a new process redesign initiative for a large, Melbourne-based, real estate agency. It
involves implementing a new automated help assistant (‘Bobbie the Bot’) that tenants can use to solve some
basic rental issues (such as ‘can I install picture hooks?’, ‘can you direct me to your plumbing partner’, ‘how
much rent do I owe?’ etc.). The purpose of this was to give senior property managers more time to focus on
more strategic initiatives as a result. Unfortunately, not everyone is convinced about the idea, some believe this is
simply a‘cost-saving measure by management to get rid of staff’.
Based on the scenario above, answer the following questions.
NOTE: the questions are independent, i.e., your answer to one question will not affect others.
Q4: Julie, the manager in charge of this initiative, has requested your advice to help
convince disgruntled employees accept Bobbie the Bot. What would you recommend the manager do to ensure
this project is successful in its implementation? (6 points)
Q5: You and Julie managed to convince most of the employees to accept Bobbie the Bot and, as such, they are
more likely to assist you in this project. However, there remain a few who are dissatisfied. One of these, Glen, a
partner in the agency, believes ‘the IT people have zero idea of what we do. This project will be a catastrophic
disaster that will never generate a positive return on investment’. As part of Glen’s argument, the lack of
strategic alignment was suggested, which Julie quickly rebuffs as an ‘uninformed opinion’. Julie later informs
you that Glen always complains no matter what initiative is proposed. Do you try to convince Glen of the BPM
Project’s likelihood of success? Why/Why not? Further, what should have been done at the beginning of the
project to ensure the likelihood of success? (12 points)
逢考必过H1